Frequently Asked Questions

Voicely is an AI-powered text-to-speech and voice cloning platform that allows you to generate natural-sounding voices in seconds. You can use our pre-built voice models or clone your own voice for custom applications.

Free users can generate up to 3 voices with 150 characters per generation. After 3 generations, you'll need to sign up to continue. Pro users get 1500 characters per generation with 60 minutes of audio per month. Premium users get 3000 characters per generation with 120 minutes per month.

Commercial use is available on Pro and Premium plans. Free users can only use generated audio for personal projects. Pro and Premium users have full commercial rights to use the generated audio in their products, videos, podcasts, and other commercial applications.

Free plan includes 150 characters per generation, 900 seconds per month, and basic voices for personal use. Pro plan ($14.99/month or $11.99/month yearly) includes 1500 characters per generation, 3600 seconds per month, 10 voice clone models, commercial use rights, and priority support. Premium plan ($44.99/month or $35.99/month yearly) includes 3000 characters per generation, 7200 seconds per month, unlimited voice clones, and API access.

You can cancel your subscription at any time from your account settings. Once cancelled, you'll continue to have access to your paid features until the end of your current billing period. After that, your account will automatically revert to the free plan.

We offer a wide variety of voice models including professional narrators, character voices, and voices in multiple languages. Pro and Premium users can also create custom voice clones using their own audio samples.

Voice cloning typically takes 5-10 minutes to process. You need to upload 1-5 audio samples (at least 30 seconds total) of clear speech. Once processing is complete, you can use your custom voice model to generate speech.

We support MP3 and WAV audio formats for both input (voice cloning) and output (generated speech). All generated audio is provided in high-quality MP3 format.

Yes, API access is available on the Premium plan ($39.99/month). The API allows you to integrate our text-to-speech and voice cloning capabilities directly into your applications.

We offer a 14-day money-back guarantee for all paid plans. If you're not satisfied with our service, contact our support team within 14 days of your purchase for a full refund.

Usage is calculated based on two metrics: characters per generation (how much text you can convert at once) and audio seconds per month (total audio duration you can generate monthly). Both limits reset at the beginning of each billing cycle.

Yes, you can upgrade or downgrade your plan at any time. When upgrading, you'll get immediate access to new features. When downgrading, changes take effect at the start of your next billing cycle.